Privacy Policy

1. Introduction

VELIN is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

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2. Data Controller

VELIN is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: velinbrand1@gmail.com

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3. Information We Collect

We may collect and process the following types of personal data:

• Personal Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment Information

• Payment and transaction details (processed securely by third-party providers; we do not store full card details)

• Account Information

• Login credentials if you create an account

• Technical & Browsing Information

• IP address

• Browser type

• Device information

• Pages visited and usage data

• Cookie and tracking data

 

4. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders

• Provide customer support

• Communicate order updates

• Improve our website and services

• Prevent fraud and maintain website security

• Send marketing communications (where you have opted in)

• You may unsubscribe from marketing communications at any time.

 

5. Lawful Basis for Processing

Under UK data protection law, we process your data on the following legal bases:

• Contractual Necessity – To fulfil orders and provide services you request

• Legitimate Interests – To improve our business, prevent fraud, and maintain security

• Consent – For marketing communications

• Legal Obligation – To comply with applicable laws and regulations

 

6. Sharing Your Information

We do not sell or rent your personal data.

We may share limited information with trusted third parties, including:

• Payment processors

• Delivery service providers

• Website hosting providers

• IT and analytics service providers

• Legal authorities where required by law

• These providers process data only as necessary to perform their services.

 

7. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

 

8. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction data may be retained for up to 6 years for tax and accounting compliance

• Marketing data is retained until you unsubscribe

• Account data is retained while your account remains active

• When data is no longer required, it is securely deleted or anonymised.

 

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Withdraw consent (for marketing)

• Request data portability

To exercise your rights, please contact us at velinbrand1@gmail.com

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk
 

10. Cookies

We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.

You may manage cookie preferences through your browser settings.

 

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data.

However, no online transmission method is completely secure.

 

12. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

 

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.