Shipping Policy

At VELIN, we are committed to delivering your orders safely and on time. Please review our shipping policy below.

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Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

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Shipping Destinations

We currently ship nationwide and to selected international destinations.

Estimated Delivery Time​: 3 - 5 Business Days

Delivery times may vary depending on your location, courier availability, and external factors beyond our control.

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Shipping Fees

Shipping fees are calculated at checkout based on your location and order size. Any applicable fees will be displayed before you complete your purchase.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

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Delays

While we strive to meet delivery timelines, delays may occur due to weather conditions, courier issues, or high order volumes. We appreciate your understanding in such cases.

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Incorrect Address

Please ensure that your shipping information is accurate. VELIN is not responsible for delays or lost orders due to incorrect or incomplete addresses provided by the customer.

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Lost or Damaged Packages

Please notify us promptly if your item is lost or damaged. We will work with you to resolve the issue.

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Your Statutory Cancellation Rights (UK Customers)

If you are located in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013.

If you choose to cancel within this period, you must notify us within 14 days of delivery and return the item within 14 days of cancellation confirmation.

Further details regarding cancellations and returns can be found in our Refund & Returns Policy.

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Contact Us

If you have any questions regarding shipping, feel free to reach out through our email: velinbrand1@gmail.com